Solved: Re: Premium & Information service - Page 2

Anonymous · ‎11-10-2016

I have charged for using this Premium & Information service in July and August

I have NEVER subscribed to this service and I request O2 to refund these charges to me

Martin-O2 · ‎11-10-2016

No problem! Index has been updated.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎11-10-2016

Cheers

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-10-2016

@Martin-O2 wrote:

No problem! Index has been updated.

I have checked and it has @Martin-O2 Only one problem now.. guide is spelt as guude on Adams link... (Sorry)

Veritas Numquam Perit

Martin-O2 · ‎11-10-2016

Good spot @Cleoriff all fixed!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎11-10-2016

@Martin-O2 wrote:

Good spot @Cleoriff all fixed!

10/10 @Martin-O2

Veritas Numquam Perit

Anonymous · ‎26-10-2016

yes i got exacttly the same £15 charge for Premium & information services for the past 3 months June/july/august and i phoned up and repotred it and there was a block put on that number.

I never suscribed to any such number

My question is why (rather than wait for compleints) do O2 not automitically black such numbers and then make it an opt in for any customers who wish to use them

So i have basically paid aboout an extra 50 quid and O2 inform me that they cannot refund me but it will be credited to my account....which ihas not yet been done

jonsie · ‎26-10-2016

You need to call me company directly. Sorry but the harsh truth is that it is the customer responsibility. You can find the number to call using http://www.phonepayplus.org.uk

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-10-2016

It's not o2's responsibility to police your usage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Premium & Information service

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan