Solved: Porting number over to O2

jools619 · ‎03-12-2019

Hi

My phone number is due to port over to O2 today

This morning I have seen it has left my old iphone 6S as I see 'No Service'

However on my new iPhone 11 Im still seeing the temproray O2 number I was issued with so my number hasnt yet ported over.

Just wondering how long roughly does it take to refresh on my new phone?

Thanks

Jools

MI5 · ‎03-12-2019

@jools619

It could take a few hours. Keep rebooting until you get a signal.

Also go to Settings >Phone >My number and edit that to your correct number so that iMessage and facetime can activate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-12-2019

@jools619

It could take a few hours. Keep rebooting until you get a signal.

Also go to Settings >Phone >My number and edit that to your correct number so that iMessage and facetime can activate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jools619 · ‎03-12-2019

I have a full signal as im on my temporary o2 number that I got with the new iphone.

I have tried to change the number in Settings >Phone >My number but when I do save it and then go back into the settings its reverted back to this temporary number

Spoke to live chat and they said keep turning the phone off and on during regular intervals.

thanks

MI5 · ‎03-12-2019

@jools619

Yeah, as I said, the process has started so keep rebooting until it switches over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎03-12-2019

Hi @jools619
Everything ok now?
Welcome to the o2 community forum 😁

HAPPINESS IS BEE SHAPED

Martin-O2 · ‎04-12-2019

Hows it going @jools619! Did your number port complete successfully?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jools619 · ‎04-12-2019

Sorry everyone yes the porting went through yesterday afternoon 👍

MI5 · ‎04-12-2019

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎04-12-2019

So pleased everything ok @jools619

HAPPINESS IS BEE SHAPED

Martin-O2 · ‎05-12-2019

Great news @jools619! Thanks for letting us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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