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Registered: ‎12-09-2012

Re: Porting Number to EE (Pay As You Go)

[ Edited ]

...something else which also makes no sense - (the 2 original issues are still outstanding by the way), which we only discovered yesterday:

 

If somebody calls my wife's mobile number from a landline, they are still met with the automated message of "The number you have dialled is not in service. please check, blah, blah, blah.....", however, if somebody calls her from a mobile phone, the call gets through (she still can't recevie texts though unless you specifically use iMessage to her email address - iMessage to her number still does not work)??? Smiley Indifferent

 

How can this be???

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Registered: ‎13-08-2008

Re: Porting Number to EE (Pay As You Go)

looks like o2 - ee ports go wrong https://community.ee.co.uk/t5/Archive/Number-Transfer/m-p/170409#M43061

 

I guess you have asked on the ee community @DinoF

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Registered: ‎04-04-2012

Re: Porting Number to EE (Pay As You Go)

Common knowledge on here that whenever EE are involved you can expect issues with porting.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: Porting Number to EE (Pay As You Go)

TO be fair, yes problems on here usually involve EE but thousands of numbers are ported daily without issues to and from EE. When problems do occur its seems the customer has to do all the chasing.

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Registered: ‎12-09-2012

Re: Porting Number to EE (Pay As You Go)


@adamtemp64 wrote:

looks like o2 - ee ports go wrong https://community.ee.co.uk/t5/Archive/Number-Transfer/m-p/170409#M43061

 

I guess you have asked on the ee community @DinoF


I have indeed - they are clueless and not a patch on O2's community (the reason why I posted it here as well!).

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Posts: 16,431
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Re: Porting Number to EE (Pay As You Go)

@DinoF we all try our best here as customers helping each other

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Registered: ‎12-09-2012

Re: Porting Number to EE (Pay As You Go)

Well, just spoke to my guy at EE and he's confirmed that EE have already escalated this issue with O2 and have contacted them TWICE, to ask about potential missing files, which are associated with a porting request however, O2 are dragging their heels and simply not responding back to EE......

Crazy Smiley Mad

 

All it takes is for O2 to reply back and say, yes there are files missing - here they are, and EE can then apply these files to the phone number (this is why no incoming calls are working), and the issue will be solved but of course, we are all sitting, waiting and twiddling our fingers, whilst O2 take  their time with a response.........

 

Smiley Sad

 

I really don't know whether to hang on for 1 or 2 extra days or just be done with the whole thing and get my wife a new sim, over the weekend, with a new number (which will then give her the headache of texting everybody her new number!).....  My guy did say he would credit a new sim card with some extra bundles and then transfer these back to my wife's number, once the issue is sorted though.....

 

Oh, I dunno..............Crazy

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Registered: ‎04-04-2012

Re: Porting Number to EE (Pay As You Go)

I'm not particularly comfortable with the response you just got from EE tbh....
Didn't you say it worked OK and then "dropped off" the EE network?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: Porting Number to EE (Pay As You Go)

I think that it's unacceptable for EE to say they are waiting for a response from O2. When I worked on the porting team at O2 we called and spoke to the porting team of the other network to resolve any issues. Everyone had their own contacts with the various networks but these days no one seems to give a toss.

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Registered: ‎12-09-2012

Re: Porting Number to EE (Pay As You Go)

[ Edited ]


Totally agree - they DON'T give a toss.....

I questioned EE's Second Line Support team and requested they phone O2's Porting Team as a matter of urgency but they said, everything had to be done via email instead.

On the subject of a new SIM card - I actually bought one yesterday (just a £10 top up) thinking that I could divert my wife's incoming calls from her existing number, to the new SIM card however, because of the balls up of her number by both Porting Teams, even call forward/divert does not work.

Seems like we're trapped until this whole mess is resolved, which now looks to be Monday or Tuesday if O2 can bother to pull their finger out and respond back to the EE Porting Team.