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Posts: 100,785
Topics: 768
Registered: ‎14-01-2013

Re: Porting Number to EE (Pay As You Go)


@MI5 wrote:

@marcivic wrote:
What did Toby do?

Walks on water......


LOLLOL

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Level 1: Joiner
Posts: 1
Registered: ‎04-09-2019

Re: Porting Number to EE (Pay As You Go)

Hi Toby,

 

my situation is very similar to this thread.  I had two numbers ported over from O2 (my contract number and my wife's PAYG number) to BT/EE.  Mine has worked fine, but my wife has issues with iMessage and FaceTime activation as well as not being able to send or receive International sms messages.

 

We went through the same process with Apple resulting in a complete reset and recovery of her iPhone.  During the investigation with Apple I mentioned that my wife could not verify her WhatsApp account or Santander Mobile banking app because she could not receive the verification code sent by sms  -  Apple were sending from a server in China. WhatsApp were sending out of Dublin and Santander were sending out of Madrid.  The conclusion reached was that O2 had not sent across all the porting files and specificallt did not send the file assoiciated with International sms.  BT/EE are chasing O2 but are struggling to get any action from them.

 

What action did you take to resolve for Dino?

 

Many thanks in advance.

Posts: 116,777
Topics: 575
Solutions: 16,224
Registered: ‎04-04-2012

Re: Porting Number to EE (Pay As You Go)

@Toby is no longer here full time @Lesley_1719 

So I'll tag @EmilieT for you instead (although Toby may pop back now he's had a mention Smiley Wink)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Porting Number to EE (Pay As You Go)

Thanks for the mention @MI5! Smiley Wink

 

@Lesley_1719 I'll gladly get someone on my end to look into this one for you Smiley Happy I'll need a few more details first, so will send you a Private Message shortly!

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Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: Porting Number to EE (Pay As You Go)


@MI5 wrote:

@Toby is no longer here full time @Lesley_1719 

So I'll tag @EmilieT for you instead (although Toby may pop back now he's had a mention Smiley Wink)


Pop back I did! Smiley Happy

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Anonymous
Posts: 0

Re: Porting Number to EE (Pay As You Go)

[ Edited ]

How are you doing @Toby

 

I fondly remember you welcoming me onto the O2 Community Forum

You were kind and patient with me wink

You asked if I belonged to any other forums ... att ... I answered honestly = The Bi-Polar one ... oh how I have laughted later on ... much later on smiling LOL Destroy

 

Hope you are going Onwards and Upwards 

Posts: 100,785
Topics: 768
Registered: ‎14-01-2013

Re: Porting Number to EE (Pay As You Go)


@Toby wrote:

@MI5 wrote:

@Toby is no longer here full time @Lesley_1719 

So I'll tag @EmilieT for you instead (although Toby may pop back now he's had a mention Smiley Wink)


Pop back I did! Smiley Happy


Lovely to see you posting @Toby. As you see all the usual suspects are still plodding on innocent

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 116,777
Topics: 575
Solutions: 16,224
Registered: ‎04-04-2012

Re: Porting Number to EE (Pay As You Go)


@Toby wrote:

@MI5 wrote:

@Toby is no longer here full time @Lesley_1719 

So I'll tag @EmilieT for you instead (although Toby may pop back now he's had a mention Smiley Wink)


Pop back I did! Smiley Happy


Good to see you again mate Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: Porting Number to EE (Pay As You Go)

Aw its lovely to see you all here! I do miss this place. I'll try and be a bit more active in off-topic Smiley Wink.
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Posts: 100,785
Topics: 768
Registered: ‎14-01-2013

Re: Porting Number to EE (Pay As You Go)


@Toby wrote:
Aw its lovely to see you all here! I do miss this place. I'll try and be a bit more active in off-topic Smiley Wink.

Plenty of stuff in Off Topic @Toby wink

*The Game Is On*

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