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Re: Porting Number to EE (Pay As You Go)

I think you do them a disservice frankly. In 2 years I never had a problem with EE and in 20 years never a problem with BT. Things do go wrong but it's knowledge of putting things right that is the criteria of any customer service of any network or provider.

I agree though, it is up to EE to sort this out from their end.

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Re: Porting Number to EE (Pay As You Go)

Latest update from my contact at EE today is that they are chasing the O2 Porting Team for an update if the issue lies with them.

 

I should have a response either today or tomorrow.

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Re: Porting Number to EE (Pay As You Go)

Good news @DinoF and I hope they sort it for you asap. A nightmare for you and more importantly your better half.

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Re: Porting Number to EE (Pay As You Go)

...well - NONE of my issues have been resolved yet.Smiley Mad

 

I have given my contact, at EE, until 6pm today to come back with a resolution, otherwise I will be switching networks and putting in a formal complaint.

 

Today marks ONE WEEK and ONE DAY since my wife's number was ported to EE (HUGE MISTAKE) - this is ample time for any issues to be resolved.  

 

The latest update is that EE's Porting Team are still waiting for O2's Porting Team to respond to them regarding the porting process.

 

As I said, tonight 6pm is the deadline I have given then otherwise its bye bye EE..........

Smiley Mad

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Re: Porting Number to EE (Pay As You Go)

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Re: Porting Number to EE (Pay As You Go)

All porting is handled by a sub contract company now so it shouldn't be too difficult for the different depts to talk to each other.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: Porting Number to EE (Pay As You Go)

Absolutely pathetic...Smiley Mad

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Re: Porting Number to EE (Pay As You Go)

full porting process by the outside body responsiable http://www.mnposg.org.uk/Main_Documents/MNP2%20Manual%20issue%201-28.pdf

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Re: Porting Number to EE (Pay As You Go)

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Re: Porting Number to EE (Pay As You Go)


@adamtemp64 wrote:

full porting process by the outside body responsiable http://www.mnposg.org.uk/Main_Documents/MNP2%20Manual%20issue%201-28.pdf


...seems that O2 and EE are unable to follow that process unfortunately.

Rolleys