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Posts: 79,799
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Registered: ‎04-01-2009

Re: Porting Number to EE (Pay As You Go)

At least EE are attempting to resolve the issue, as indeed they should but the offer of help from @Toby would seem to be the only really helpful response from O2.

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Posts: 603
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Registered: ‎12-09-2012

Re: Porting Number to EE (Pay As You Go)

[ Edited ]

UPDATE.....

 

You know that guy - you know, the one they call @Toby - he's Fantastic

 

A couple of PMs to him this morning and he's managed to resolve ALL my issues Dance

 

iMessages/Facetime has now successfully activated. Incoming calls/texts are now working. Sending a message to the EE shortcode 150 now initiates a response (these were the 3 issues which haven't worked since the porting completed on Friday 13th Jan'17 - a bad date to put in a porting request no doubt!!! Evil )

 

Tested everything with the wife - and all working as it should.

 

EE, to be fair to them, did indeed do everythung they could for me  - the issues was on O2's side, so was out of their hands. They tried to contact O2's Porting team on THREE separate occasions -with NO response from O2 (WHY?????! Horrified )

 

Anyway - all sorted now, and so another end to another LENGTHY SAGA.........................!!

Bouncy

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Registered: ‎04-04-2012

Re: Porting Number to EE (Pay As You Go)

Well done Toby Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎14-01-2013

Re: Porting Number to EE (Pay As You Go)

So pleased to hear this @DinoF. Oh and well done @Toby Smiley Happy

Off to compile a list of what I might need help with.....LOL

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Level 46: Trendy
Posts: 5,366
Registered: ‎26-03-2014

Re: Porting Number to EE (Pay As You Go)

Good to hear and good job that man @Toby!! (If there was a kudos button here it would be getting used)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Porting Number to EE (Pay As You Go)

Happy to help @DinoF Smiley Happy

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Posts: 79,799
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Registered: ‎04-01-2009

Re: Porting Number to EE (Pay As You Go)

Hey @DinoF my friend, I'm so happy for you.....well not you to be honest, your better half though it will make your life much less stressful LOL

Seriously, well done to @Toby for his help but it comes to someth2when a community manager has to do the job that customer service seemed unable to do. Kudos @Toby!

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Re: Porting Number to EE (Pay As You Go)

What did Toby do?
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Registered: ‎04-04-2012

Re: Porting Number to EE (Pay As You Go)


@marcivic wrote:
What did Toby do?

Walks on water......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 84,824
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Registered: ‎14-01-2013

Re: Porting Number to EE (Pay As You Go)


@marcivic wrote:
What did Toby do?

We will never know @marcivic as Toby doesn't work here now....

*The Game Is On*

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