Porting Number to EE (Pay As You Go)

[DinoF]

Last Thursday, my wife's O2 Pay As You Go mobile number, was ported from O2 to EE. The process was initiated using EE's online form - entering temporary mobile number (on new sim card) , PAC code, and the number she wanted to keep (her number from O2), and then submitting the form.

The process completed on Friday and she then had her O2 number, ported over to EE. This is where ALL the problems began.......

Issue 1:  Since her number was ported from O2 (end of last week), iMessage has stopped working on her iPhone 6 (was working fine on O2).  After speaking with Apple Support last week - no amount of trouble shooting could solve this.  The service constantly just shows "Waiting for Activation" - it NEVER activates.

Issue 2: Since Monday morning, my wife's number has dropped off the EE network - she is able to make outgoing calls, but can no longer receive Incoming calls. The caller gets an automated message stating "This number is no longer in service".  She can also NOT recieve any text messages either.

I know I should be contacting EE about this and I have, trust me - the process is ongoing.

HOWEVER, EE, who have since contacted their Porting Team, to find out why the number is not working properly, now think that the issue stems from the Porting Team at O2. They are under the impression (as everything on the EE porting side looks fine) that something has not come across from the Porting Team at O2 (i.e. files or whatever else is associated to a phone number - hence the reason why iMessage fails to activate on EE but was working fine on O2).

I have been in contact with Second Line Support at EE who have advised that they have now contacted O2, ino order to try and find out if there was, and still is, indeed an error, when the phone number was released from O2.......

My question here is - is there any way anybody here at O2 (via a PM), can contact me in order for them to check the number and see if it was released properly, instead of me having to wait for a response from Second Line Support at EE who are in turn, waiting for a response from O2 first, before they can respond to me???

[MI5]

You, as a customer, cannot contact them directly. All you can do is contact CS and ask them to chase it or get someone to call you.

[DinoF]

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@MI5 wrote:
You, as a customer, cannot contact them directly. All you can do is contact CS and ask them to chase it or get someone to call you.

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......exactly as I thought, but thanks anyway.

[Toby]

Hi @DinoF,

Please PM me with your details and we can have a chat about sorting this out for you.

[jonsie]

Hope you can help @Toby, someone in O2 needs to respond to EE. 

[MI5]

Assuming EE are telling the truth.......

[jonsie]

As we all know how O2 don't give a damn and have a could care less attitude with porting issues, I personally believe EE.

[DinoF]

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@Toby wrote:

Hi @DinoF,

Please PM me with your details and we can have a chat about sorting this out for you.

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...done!

[MI5]

I've no comment to make as they are all as bad as each other generally speaking.
None of it helps the customer though, I appreciate.

[DinoF]

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@jonsie wrote:

 I personally believe EE.

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...totally agree @jonsie - my contact at EE has been keeping me updated all  the way so I see no reason for him to lie.

EE Porting Team have now fired off THREE emails to O2 about this, without a single response.............

Lets see what @Toby can pull out the bag (PM'd!).....!

[MI5]

Good luck !