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Poor website of little use and very time consuming poor

Anonymous
Not applicable

I'm trying to get to view my bills with no success. I am repeated requested to fill out details , add my number over and over only to end up back at the same place. I have an enquiry over a £144 charge for I assume [Removed] but cannot confirm this. Possibly time to visit another supplier ! 

Message 1 of 6
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MI5
Level 94: Supreme
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Registered:
Are you having trouble logging in here ?
http://www.o2.co.uk/myo2
Please also edit your post to remove your phone number as the forum is public.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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Cleoriff
Level 94: Supreme
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Hi @Anonymous I suppose if there is a system error then you could contact customer services about your bill

http://www.o2.co.uk/contactus

I have tried My O2 and it's working for me?

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
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madasaf1sh
Level 68: Extraordinaire
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Registered:
Working fine here.

If it keeps asking you for information, log out of My o2, clear your internet cache, including cookies, and retry. also try another browser.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 6
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jonsie
Level 94: Supreme
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Is this for both the website and the app? If so your account needs resetting by customer service.

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Message 5 of 6
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Martin-O2
Community Manager
Community Manager
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Registered:

Hi @Anonymous are you still having difficulties viewing your bills?  

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 6 of 6
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