on 10-10-2014 18:21
on 10-10-2014 18:21
10-10-2014 18:37 - edited 10-10-2014 18:39
10-10-2014 18:37 - edited 10-10-2014 18:39
You'll just have to keep on trying. Getting through isn't easy these days as there have been so many people calling about the whereabouts of their new iPhones. Calling on a Friday afternoon is never a great time. You'd be better off trying again on Monday morning or a different off-peak time. I'm not 100% certain about this, but I think it's possible to request your PAC through Live Chat. Maybe someone else can confirm that?
on 10-10-2014 18:38
on 10-10-2014 20:34
I've been waiting on the phone for 1 hour 37 minutes so far. I tried webchat and there's a 40 minute wait to talk to the cancellation people. Is there no other way of getting a PAC? I am really limited when I can phone. I'm willing to bet I wouldn't have waited that klong if I'd phoned sales.
10-10-2014 20:38 - edited 10-10-2014 20:39
on 10-10-2014 20:46
on 10-10-2014 20:46
Early mornings are probably the best time to get through...
on 10-10-2014 20:48
on 10-10-2014 20:48
This isn't going to be what you want to hear but it does seem as if you have to persevere and keep trying.
So annoying when, as you say, had you phoned sales someone would have answered more quickly...:smileysad:
Veritas Numquam Perit
on 10-10-2014 22:26
on 10-10-2014 22:26
on 10-10-2014 22:30
on 10-10-2014 22:30
on 10-10-2014 22:39
on 10-10-2014 22:39
@Bambino wrote:Unfortunately, if you phoned sales they wouldn't have the facility to create a PAC for you, and all they would do is transfer your call to another queue that could, which would leave you right in the same place.
No I didn't think they would have dealt with the Pac issue @Bambino Just purely answered the phone more quickly (at the thought of another customer to take money from)
Veritas Numquam Perit