Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Picture Messages

[ Edited ]

Hi

Are 02 obliged to inform me if my bill is massive for 4 months running. I have everything on direct debit and very rarely check payments...my Tarr if is 12-99 and my bills have been over £120 each month for the last 4 months...I feel ripped off big time..

 

Highlighted
Posts: 108,847
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Picture Messages

[ Edited ]

There is a help thread here on avoiding MMS messages and it is your responsibility, not O2's, to manage your account correctly.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 92,965
Topics: 751
Registered: ‎14-01-2013

Re: Picture Messages

No O2 have no responsibility to inform you. For all they know you may be extremely happy about sending MMS and get charged appropriately for doing so. Lets face it... this has been a major topic of discussion for years.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 108,847
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Picture Messages

It's not just MMS messages either.
I wouldn't expect o2 to contact me to say I'd been making phone calls or using data as it's my choice to do so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: Picture Messages

[ Edited ]

Tbh if I needed to exceed my tariff and O2 stated interfering/contacting me uninvited, I'd be quite annoyed.

There's too much these days of no personal responsibility, and I don't mean that harshly, but you are the one who's using your phone. It's very easy to keep track using the MyO2 app.

If you want a tariff that's capped then O2 aren't the company for you. Iirc Tesco mobile offer tariff capping, but are an mvno.