Phone won't sync with laptop

[Anonymous]

Hi, Please could someone help me. I'm trying to back up my phone in readiness of getting my new one and it's not working. I've tried with several charger leads and each one i put in won't connect. It just keeps jumping from charging and then not so won't connect. I've tried in all of the ports on my laptop and none will work. They all will charge my iphone but as soon as i connect to laptop they don't work. Is there something im doing wrong. Also can't seem to synch via wifi either. Any help appreciate please and thanks 

[MI5]

I thought you might say that....
Most likely a driver issue on the Win 8 machine - You may need to turn off driver signing then try connecting the phone again.
https://learn.sparkfun.com/tutorials/disabling-driver-signature-on-windows-8/disabling-signed-driver...

[Anonymous]

I'll have ago at following these instructions and let you know how i get on. It would probably mean my new phone won't work either unless I do this. Thanks 

[MI5]

Once you have the drivers installed it should connect each time without any bother, but you may have to do it again when you change phones.
One thing not mentioned in the link is after you have disabled signing and connected the phone, give it a few mins to load the drivers, then disconnect phone and choose restart from the power menu options.

[Anonymous]

I've just put my hubby's i phone 6 with the original lead in and it synched that ok so maybe it just is dodgy leads. I will have to wait and see what happens when my phone comes tomorrow. I have followed the steps until it got to installing drivers. I'll leave it until i get my new phone. Thanks for your help and hopefully my new phone/ lead will work. 

[Anonymous]

Ok.

Please do let us know how you get on.

[MI5]

Good luck with it....
Let us know if we have to have another think about it

[Anonymous · Accepted solution]

Thanks for your help everyone. It's seems it was just the fake leads i was using. I have now got a genuine one and it is working well. 

[MI5]

Good news - Always the first thing to try

[Anonymous]

Hi

It's good to hear you've sorted out what was wrong.

Take care.