Phone won’t make or receive calls

[Kavgray]

My phone will not make or receive calls. It will not connect at all. Was working fine last night. Done everything on help sheet, turned on off etc.

[MI5]

@Kavgray 

You need to try your sim in another phone to see if it is a sim or phone fault.

Also check your MyO2 to see if your bills are paid? http://www.o2.co.uk/myo2

Check your postcode here for any local network faults too O2 Service Status

[Kavgray]

I have tried my sim in another phone; seems to be the sim. I cannot get hold of anyone to get a new one and I am under shielding guidelines so cannot go out. I can take incoming calls just not make a call. There is no one on chat on o2 app.  My bills are paid. There is apparently no outage on service near me. Thank you for your help.

[MI5]

@Kavgray 

Do you have Sjype?

You can use that to contact O2 https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823