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Level 1: Joiner
Posts: 2
Registered: ‎03-01-2020

Phone won’t make or receive calls

My phone will not make or receive calls. It will not connect at all. Was working fine last night. Done everything on help sheet, turned on off etc.

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Posts: 100,372
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Phone won’t make or receive calls

[ Edited ]

@Kavgray 

You need to try your sim in another phone to see if it is a sim or phone fault.

Also check your MyO2 to see if your bills are paid? http://www.o2.co.uk/myo2

Check your postcode here for any local network faults too O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎03-01-2020

Re: Phone won’t make or receive calls

[ Edited ]

I have tried my sim in another phone; seems to be the sim. I cannot get hold of anyone to get a new one and I am under shielding guidelines so cannot go out. I can take incoming calls just not make a call. There is no one on chat on o2 app.  My bills are paid. There is apparently no outage on service near me. Thank you for your help.

Highlighted
Posts: 100,372
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Phone won’t make or receive calls

@Kavgray 

Do you have Sjype?

You can use that to contact O2 https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)