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Phone upgrade

Liammccreadie
Level 1: Joiner
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Registered:
I have placed an upset and upgraded my phone to the new iPhone 12 pro in blue. I have still not received an update about when this will be back in stock or delivered. Could someone please respond as I have tried to get in contact multiple times even wasting journeys to store to get help.
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MI5
Level 94: Supreme
  • 124159 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

You'll need to call customer service.

We are all customers here and have no idea, sorry.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Liammccreadie
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I would just like my new phone as soon as possible so could you either inform me as to when it would be back in stock and delivered or if I could change the colour to receive it earlier. Thank you
Message 2 of 3
323 Views

MI5
Level 94: Supreme
  • 124159 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

You'll need to call customer service.

We are all customers here and have no idea, sorry.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 3
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