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Phone unlocking

Beckyemma99
Level 1: Joiner
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Hi, I bought my current phone second hand and have used giffgaff ever since I bought it. But I just found out my phone is locked to o2, so I want to get it unlocked. As I only have a giffgaff account and not a o2 one Am I right in thinking that I have to order a sim and put it into my phone and ring 4445 to get my phone unlocked??
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MI5
Level 94: Supreme
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@Beckyemma99 

That is correct.

How to here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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You need to use it for a couple of calls with the O2 sim before calling 4445 @Beckyemma99 

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Marjo
Former Staff
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Welcome to our community @Beckyemma99 slight_smile

Hope you get everything sorted with your phone and unlocking. Let us know how you get on and if you have any further questions anytime.

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