Solved: Phone travel

Anonymous · ‎09-07-2017

My phone has stopped getting reception whilst outside the UK. I have travelled inside and outside Europe since and I get no reception anywhere, but I used to get it everywhere I went. What do I do?

MI5 · ‎09-07-2017

You may not have international use enabled on your account so check with customer services http://www.o2.co.uk/contactus
You can also try restarting your phone a few times to try and force a connection or try a manual network search on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-07-2017

You may not have international use enabled on your account so check with customer services http://www.o2.co.uk/contactus
You can also try restarting your phone a few times to try and force a connection or try a manual network search on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎10-07-2017

Hi @Anonymous how are you getting on with this issue? Did customer services help you setup your phone for use outside the UK?

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