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Phone replacement

Kellyg34
Level 1: Joiner
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on ‎25-07-2020 22:27

on ‎25-07-2020 22:27

I got my handset in January 2020 and after a couple of months it started to freeze whilst using, it gets really hot and is very glitchy. Does anybody know if I can get it replaced as faulty? Thanks
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MI5
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on ‎25-07-2020 22:33

on ‎25-07-2020 22:33

@Kellyg34 

You will have to get it repaired, not replaced.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

Contact numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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