22-09-2017 13:33 - edited 22-09-2017 13:58
22-09-2017 13:33 - edited 22-09-2017 13:58
I have had my new iphone since February and it hasn't been right since I got it. It finally went wrong last Thursday and has been sent off to be repaired. My phone wouldn't switch on at all . I have been given a spare phone by carphone warehouse, but it is not an iphone. Although it nice to have a phone to use I'm not happy at all. It may take 28 days for them to repair my phone which means I am paying a bill for a monthly prescription for an iphone which I haven't got .The phone i have got is not easy to use and I haven't got all the things that my iphone has. Please can you help me with a happy solution. Kind Regards Kim Long
on 22-09-2017 13:37
Hello @Anonymous this isn't customer service so we can't help.
To contact o2 see methods here http://www.o2.co.uk/contactus
Did you get the phone from CPW in the first place or directly from O2?
If CPW, it should be they to help you.
on 22-09-2017 13:46
on 22-09-2017 13:46
@Anonymousif you bought the phone in February of this year you may have been better getting it back to Apple who give a 12 month warranty. I know this is ok for me to advise 'with hindsight'.....but Apple do have a good reputation for their after sales service...For future reference here are Apple contact details
https://support.apple.com/en-gb/iphone
Veritas Numquam Perit
on 22-09-2017 13:55
on 22-09-2017 13:55
@Anonymous Take it to Apple who will give great customer service & likely will repair it or just straight swap with a replacement. Also it would be advisable to remove your phone number as this is a public forum
on 22-09-2017 13:56
on 22-09-2017 13:56
I got the phone from carphone warehouse is it up to them to sort out my billing??
on 22-09-2017 14:00
on 22-09-2017 14:00
on 22-09-2017 14:02
on 22-09-2017 14:02
@Anonymous wrote:I got the phone from carphone warehouse is it up to them to sort out my billing??
I was talking about the phone being sent for repair as it was still in warranty..... @Anonymous
Veritas Numquam Perit
on 27-09-2017 10:02
on 27-09-2017 10:02
Hey @Anonymous how are you getting on with this issue?
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