Phone not delivered

[Tylerh]

Ordered a phone on Friday and paid for premium delivery, the phone wasn’t delivered and I haven’t received a refund. Trying to track my order on myo2 but it is saying there is no orders?

[Cleoriff · Accepted solution]

@Tylerh 

You will get an email when it's despatched and then you can track it. https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

You should also call O2 on any of the numbers in this guide to see whats happening. Guide: Coronavirus Community Help and Support