Solved: Re: Phone is broken

Anonymous · ‎12-06-2017

Hello, my phone fell into a sink and got wet and now it is not working. I have o2 insurance...how do i make a claim as i need to get the phone fixed?

Thanks.

Anonymous · ‎12-06-2017

@Anonymous You need to contact customer service to instigate the claim

http://www.o2.co.uk/contactus

View solution in original post

Anonymous · ‎12-06-2017

@Anonymous You need to contact customer service to instigate the claim

http://www.o2.co.uk/contactus

Anonymous · ‎12-06-2017

Thank you I will do that.

Anonymous · ‎12-06-2017

Your welcome & welcome to the forum

Martin-O2 · ‎12-06-2017

Thanks @Anonymous! @Anonymous Please do let us know if you have any other questions about the process!:smileyhappy:

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Anonymous · ‎12-06-2017

No problem @Martin-O2

Curr946 · ‎13-06-2017

They won't fix it, they will simply replace it.

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎13-06-2017

@Curr946 Depends on stock levels

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