Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0
Accepted Solution

Phone is broken

Hello, my phone fell into a sink and got wet and now it is not working. I have o2 insurance...how do i make a claim as i need to get the phone fixed?

Thanks.

Posts: 8,352
Topics: 108
Kudos: 1,710
Solutions: 534
Registered: ‎17-03-2015

Re: Phone is broken

@Anonymous You need to contact customer service to instigate the claim 

 

http://www.o2.co.uk/contactus

iPhone XR 64GB
Anonymous
Posts: 0

Re: Phone is broken

Thank you I will do that.

Posts: 8,352
Topics: 108
Kudos: 1,710
Solutions: 534
Registered: ‎17-03-2015

Re: Phone is broken

Your welcome & welcome to the forum

iPhone XR 64GB
Community Manager
Posts: 5,489
Registered: ‎18-02-2016

Re: Phone is broken

Thanks @lovemyphone! @Anonymous Please do let us know if you have any other questions about the process!Smiley Happy

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets avaialble on Prioirty!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 8,352
Topics: 108
Kudos: 1,710
Solutions: 534
Registered: ‎17-03-2015

Re: Phone is broken

No problem @Martin-O2

iPhone XR 64GB
Highlighted
Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: ‎06-11-2014

Re: Phone is broken

They won't fix it, they will simply replace it.
Current Phone: Sony Xperia XZ Premium
Posts: 8,352
Topics: 108
Kudos: 1,710
Solutions: 534
Registered: ‎17-03-2015

Re: Phone is broken

@Curr946 Depends on stock levels 

iPhone XR 64GB