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Anonymous
Posts: 0
Accepted Solution

Phone is broken

Hello, my phone fell into a sink and got wet and now it is not working. I have o2 insurance...how do i make a claim as i need to get the phone fixed?

Thanks.

Posts: 8,188
Topics: 108
Kudos: 1,660
Solutions: 523
Registered: ‎17-03-2015

Re: Phone is broken

@Anonymous You need to contact customer service to instigate the claim 

 

http://www.o2.co.uk/contactus

iPhone XR 64GB
Anonymous
Posts: 0

Re: Phone is broken

Thank you I will do that.

Posts: 8,188
Topics: 108
Kudos: 1,660
Solutions: 523
Registered: ‎17-03-2015

Re: Phone is broken

Your welcome & welcome to the forum

iPhone XR 64GB
Community Manager
Posts: 5,314
Registered: ‎18-02-2016

Re: Phone is broken

Thanks @lovemyphone! @Anonymous Please do let us know if you have any other questions about the process!Smiley Happy

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service!
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Posts: 8,188
Topics: 108
Kudos: 1,660
Solutions: 523
Registered: ‎17-03-2015

Re: Phone is broken

No problem @Martin-O2

iPhone XR 64GB
Highlighted
Posts: 2,174
Topics: 124
Kudos: 176
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Registered: ‎06-11-2014

Re: Phone is broken

They won't fix it, they will simply replace it.
Current Phone: Sony Xperia XZ Premium
Posts: 8,188
Topics: 108
Kudos: 1,660
Solutions: 523
Registered: ‎17-03-2015

Re: Phone is broken

@Curr946 Depends on stock levels 

iPhone XR 64GB