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Anonymous
Posts: 0
Accepted Solution

Phone is broken

Hello, my phone fell into a sink and got wet and now it is not working. I have o2 insurance...how do i make a claim as i need to get the phone fixed?

Thanks.

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Anonymous
Posts: 0

Re: Phone is broken

@Anonymous You need to contact customer service to instigate the claim 

 

http://www.o2.co.uk/contactus

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Anonymous
Posts: 0

Re: Phone is broken

Thank you I will do that.

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Anonymous
Posts: 0

Re: Phone is broken

Your welcome & welcome to the forum

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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Phone is broken

Thanks @Anonymous! @Anonymous Please do let us know if you have any other questions about the process!Smiley Happy

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Anonymous
Posts: 0

Re: Phone is broken

No problem @Martin-O2

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Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: ‎06-11-2014

Re: Phone is broken

They won't fix it, they will simply replace it.
Current Phone: Sony Xperia XZ Premium
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Anonymous
Posts: 0

Re: Phone is broken

@Curr946 Depends on stock levels