Phone has no service

[harrison1232212]

I had a pay as you go sim card on tesco that worked perfectly on the iphone 6s whilst i was waiting for my new o2 sim card to be delivered after i lost it; when i put my new o2 sim card in it has said no service for the past week. i have reset network settings and activated the sim card.

[MI5 · Accepted solution]

---

@harrison1232212wrote:

I had a pay as you go sim card on tesco that worked perfectly on the iphone 6s whilst i was waiting for my new o2 sim card to be delivered after i lost it; when i put my new o2 sim card in it has said no service for the past week. i have reset network settings and activated the sim card.

---

You need to contact o2 to have the bar lifted on your account http://www.o2.co.uk/contactus

Your account was blocked when you reported to loss and won't work until o2 activate the new sim.

[Anonymous]

Hi @harrison1232212 have you checked your local mast here 

https://status.o2.co.uk

Have you called o2 to activate the sim as all sims come blank

https://www.o2.co.uk/contactus

[jonsie]

Definitely your account was barred now it needs to be removed.
Live chat can help you with this.