Phone for repair

[Anonymous]

Giving a 6 month old faulty iphone 7+ 256GB for repair.

Fault was finded and I received... "Grade-A" iphone with 90 days warranty only.

I paid for new iphone 7+, so if is faulty why O2 send me as replacement "grade A" phone instead of a brand new?

[MI5]

It's all covered in the contract T&C's http://www.o2.co.uk/termsandconditions but your warranty will run until the end of the original handset.

[Anonymous]

A problem is not with guarantee expiry date...

I still need to pay monthly for "brand new iPhone", for over a year...

When I paid everything in full - I think to sell my phone as I always care about all my phones.

Still have original package and all accessories from prevoius phone - but if I try to sell them - no oroginal package, because grade A phone comes with o2 retail box

SHAME O2!!

I can go directly to Apple store with faulty phone and instead can get brand new replacement, not a "grade A" used phone!!!

It's look like swindlers working on O2 only. SOrry for hard words - but it's true

[jonsie]

Hardly a swindle but I do see your point. This is why we always advise dealing with the manufacturer rather than with O2 for repairs. 

[MI5]

Yes indeed. If you check other posts on here we ALWAYS advise going to the manufacturer and especially to Apple.

[Anonymous]

Should have gone straight to Apple but o2 if they replace it's always a refurbished phone

[Anonymous]

Just used "chat with us" option and a O2 operator agree with me and confirm that is not fair and not legal exchange phone (bought new one in October and under 12 month guarantee) for a second hand item.

My english is not really good (but not bad as well) but I know that Grade A does mind "second hand" item.

Also been in Grimsby O2 store, speaking with man who had "20 year experience" and he said that it's a standard procedure when O2 giving second hand phones instead of brand new.

I been in store only, because chat operator suggesting to leave phone at store (they can return phone to correct department) and ask for brand new replacement (which will come directly to my house).

Anyway - man in O2 store, said that I need to call to 202. My old phone (problem with overheating) has beed currectly "recycled" lol and I can't receive my old phone, so can't go to Apple store

Also because I live in place where and anywhere is far away - nearest Apple store is in Sheffield - 70miles from me...

Terrible experience, expecially that I am in O2 for at least 7 years, with 3 contract + 3 pay&go phones.

Best idea is to get sim free iPhone, so I can return them in future by post. If I get phone from O2, probably I can't return them by post to Apple.

Thinking to inform Apple UK as well about this what doing O2 with customers, because this poor service ruin good Apple reputation.

Conclusion: everything is fine till you pay and till everything works.

If something happen - there is no correct person in O2 who can help and sort matter quick as possible.

Finally - calling to 202, after a conversation with somebody, I been asked to call to 0344 8090 202 (!!) OMG - this is same phone number

Decided to go to Citizen Advice tomorrow and leaving O2 soon as possible and move to different mobile operator, hope I find some better network

Thanks for all replys and suggestion!

Jarek

[MI5]

Let us know how it works out for you please.

[jonsie]

Good luck with your planned action though if you are looking to change network you will need to pay off your present contract. 

[Anonymous]

Yes, will let you know - hope this help for other customers with similair problems in future!