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Anonymous
Posts: 0

Phone don't switch on

I was using my phone and the screen froze then just went off. I can not get it to come back on.

Posts: 88,507
Topics: 533
Solutions: 11,465
Registered: ‎04-04-2012

Re: Phone don't switch on

Is it charged?
If you can, try taking battery out for 5 mins.
Otherwise, what Phone are we taking about?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Phone don't switch on

@Anonymous have you tried  restoring it from iTunes

Anonymous
Posts: 0

Re: Phone don't switch on

I will try that I've got a mac thanks Smiley Happy

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Anonymous
Posts: 0

Re: Phone don't switch on

@Anonymous Good luck & do let us know what happens 

Anonymous
Posts: 0

Re: Phone don't switch on

iPhone 6s

Anonymous
Posts: 0

Re: Phone don't switch on

How is the restore going @Anonymous

Posts: 88,507
Topics: 533
Solutions: 11,465
Registered: ‎04-04-2012

Re: Phone don't switch on

Try holding the home and power button together to see if you can get it to restart.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 6,074
Registered: ‎18-02-2016

Re: Phone don't switch on

Hey @Anonymous how are you getting on with this issue? Have you got your phone to power up again yet? 

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