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Anonymous
Posts: 0

Phone don't switch on

on ‎17-05-2017 19:13

I was using my phone and the screen froze then just went off. I can not get it to come back on.

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MI5
Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Phone don't switch on

on ‎17-05-2017 19:17

Is it charged?
If you can, try taking battery out for 5 mins.
Otherwise, what Phone are we taking about?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Anonymous
Posts: 0

Re: Phone don't switch on

on ‎17-05-2017 19:20

@Anonymous have you tried  restoring it from iTunes

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Anonymous
Posts: 0

Re: Phone don't switch on

on ‎17-05-2017 19:24

I will try that I've got a mac thanks Smiley Happy

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Anonymous
Posts: 0

Re: Phone don't switch on

on ‎17-05-2017 19:29

@Anonymous Good luck & do let us know what happens 

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Anonymous
Posts: 0

Re: Phone don't switch on

on ‎17-05-2017 19:38

iPhone 6s

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Anonymous
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Re: Phone don't switch on

on ‎17-05-2017 20:30

How is the restore going @Anonymous

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MI5
Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Phone don't switch on

on ‎17-05-2017 20:59

Try holding the home and power button together to see if you can get it to restart.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Community Manager
Community Manager
Martin-O2
Posts: 6,091
Registered: ‎18-02-2016

Re: Phone don't switch on

on ‎24-05-2017 14:03

Hey @Anonymous how are you getting on with this issue? Have you got your phone to power up again yet? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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