Phone barring

[NJMNJM]

Hi I recently lost my phone and rang o2 to bar my phone and sim, I have received the new sim but my insurance company is asking for proof of blacklisting. How do I go about getting proof? 

thanks 

[madasaf1sh]

@NJMNJM 

You need to contact o2 in the morning on 0344 809 0202 or contact them via Social Media send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[pgn · Accepted solution]

To add to @madasaf1sh's advice above, Guide: Lost or Stolen O2 Device? - How to Report it contains the info you need to make sure your phone is properly barred - and explain that your insurer, similar to this one shown below, needs info as laid out below:

Good luck, @NJMNJM.

[NJMNJM]

Thank you! 

[NJMNJM]

Thank you