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Community Manager
Posts: 7,290
Registered: ‎18-02-2016

Re: Phone STOLEN

@Beenherebefore When a phone is logged a stolen the account is usually blocked temporarily so customers have to go through DPA when reporting a stolen or lost phone. It's not something that can be done off the back of a single forum post. 

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Re: Phone STOLEN


@Martin-O2 wrote:

@Beenherebefore When a phone is logged a stolen the account is usually blocked temporarily so customers have to go through DPA when reporting a stolen or lost phone. It's not something that can be done off the back of a single forum post. 


@Martin-O2 why not in myo2 as the customer has to clear security to enter that and in myo2 the customer has control of the account ?

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Posts: 5,063
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Registered: ‎19-09-2014

Re: Phone STOLEN

@Martin-O2......my point was O2, with the info Community Admin could supply them, could phone the customer to verify if the phone had been stolen.

 

It's called being proactive !!!.....at the moment nobody knows if the phone has been registered stolen or not.

 

The customer probably thought by posting on here that they had notified O2 of the theft. 

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Community Manager
Posts: 7,290
Registered: ‎18-02-2016

Re: Phone STOLEN

@adamtemp64 It would make sense to have the option there but there could be a reason for it not being included. I can certainly ask the question for you though Smiley Wink

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