Solved: Phone Delivery

Hannah2711 · ‎28-11-2019

Hi. I ordered the iPhone XR on Monday night and changed the delivery with DPD for today but I have not received any tracking info.

Can you please track this for me?

MI5 · ‎28-11-2019

@Hannah2711

You won't get tracking info until you receive your dispatch email.

As you haven't had this (check your spam) it may mean the phone is out of stock.

You need to call cust service to check Guide: How to find help & contact O2

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-11-2019

@Hannah2711

You won't get tracking info until you receive your dispatch email.

As you haven't had this (check your spam) it may mean the phone is out of stock.

You need to call cust service to check Guide: How to find help & contact O2

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎03-12-2019

Hi @Hannah2711 , there's some good information above from @MI5 . Did you manage to get your new phone delivered ok in the end? Let us know if you have any additional questions the community could help with.

O2

Phone Delivery

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan