Solved: Personal Hotspot on iPhone 6 not working

Anonymous · ‎05-04-2017

I used to use my hotspot all the time but since my device plan was paid off and I switched to a sim only deal it hasn't seemed to work. It's still a pay monthly deal and I have 10GB allowance but I just can't get my MacBook to connect properly anymore. This is what I see in Network Preferences:

So even though the two devices appear to be connected, I'm not actually getting data to my MacBook. Any ideas?

MI5 · ‎05-04-2017

I suggest you call customer service http://www.o2.co.uk/contactus and ask them to check your account is enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-04-2017

I suggest you call customer service http://www.o2.co.uk/contactus and ask them to check your account is enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎05-04-2017

And check it is on an iphone tariff with idata apn

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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