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Pay as you go topup for allovance has no worked

Anonymous
Not applicable

Hi.

I have a pay as you go phone and I settled automatic top up but I just recognised no topped up, however, the money transferred from my account.

What could I do?

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MI5
Level 94: Supreme
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You can also check the PAYG top up help here https://www.o2.co.uk/help/pay-as-you-go/topping-up
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

@Anonymous You need to call customer service as we cannot access your account 

 

http://www.o2.co.uk/contactus

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MI5
Level 94: Supreme
  • 143421 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You can also check the PAYG top up help here https://www.o2.co.uk/help/pay-as-you-go/topping-up
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hey @Anonymous how are you getting on? slight_smile

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