Pay as you go big bundle robbers u r

[Anonymous]

this is robbery 2 days ago i put 20 pound on my pay as u go acct 10 pound went onto big bundle i havnt a clue where the other 10 pound went or why they choose to fix a ten pound top up to me as i never only top up ten quid.It said i had so many calls messages and data before i knew it and im talking maybe only 3 local calls i had made and a cple messages the top up had aparantly totally run out....All gone every penny They are pure robbers No way this was a fix...Im completly sure i am going to try and sort this o2

[MI5 · Accepted solution]

Call 4445 from your phone to ask CS to look into it for you.

[Anonymous]

Have you spoken to O2 Customer Services yet ?

Not all calls use are included in your allowances and neither are Voicemail usage.

http://www.o2.co.uk/help/everything-else/special-numbers

Also if a text converts to Mms this is not included in your text allowances.

[jonsie]

You really need to check exactly what the charges are for before making unsubstantiated allegations. Call 4445.

[Anonymous]

Did you download anything via a 3G connection etc? As advised call the payg team on 4445 to see what's gone on