Paid a deposit on my new iPhone 6

[Anonymous]

Hi can anyone tell me why I have had to pay a deposit of £100 for my new iPhone 6. The tariff plan chosen did not state a deposit was required. On my bill it states the deposit is being held. Can anyone please advise if I will get the deposit back?

[Anonymous]

Hi, sometimes the deposit is due to your credit rating. It would be refunded after 2 or 3 months of you being an O2 customer.
I had to pay £150 7years ago when I joined O2.
Also sometimes if you are already a customer & need a second contract they also ask you to pay a refundable deposit. Don't worry too much they would use it to clear your bill in a few months time.
Enjoy your iPhone 6. 🙂

[Anonymous]

Hi

Sometimes this happens to new customers and or because your credit file may not be a good score.

After 3 months the deposit is returned as long as you keep your account in good order and your bills paid on time.

Nice choice of phone.

[MI5]

Just make sure you don't fall behind on your bills within the first 3 months and you can choose to have it credited back to your O2 account (to pay future bills from) or back to your bank account.

[jonsie · Accepted solution]

It's a standard practice by O2 on some new accounts though they should point out the reasons at the time of ordering. It will be returned after 3 consecutive bill payments are made on time, though if you have direct debits in place there won't be a problem.