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PAC number

Charlie99
Level 1: Joiner
  • 1 Posts
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Hi, I’ve been trying to change my old sim number to my new account, I’ve entered the PAC code but it still says it cannot be completed 

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Cleoriff
Level 94: Supreme
  • 110838 Posts
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Hi @Charlie99 

Are you a new customer to O2?

Guide: Migration & porting into O2  

Or if you were already with O2 you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110838 Posts
  • 799 Topics
  • 6392 Solutions
Registered:

Hi @Charlie99 

Are you a new customer to O2?

Guide: Migration & porting into O2  

Or if you were already with O2 you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket
Message 2 of 2
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