on 18-12-2021 11:22
Hi, I’ve been trying to change my old sim number to my new account, I’ve entered the PAC code but it still says it cannot be completed
Solved! Go to Solution.
18-12-2021 11:26 - edited 18-12-2021 11:29
18-12-2021 11:26 - edited 18-12-2021 11:29
Hi @Charlie99
Are you a new customer to O2?
Guide: Migration & porting into O2
Or if you were already with O2 you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Veritas Numquam Perit
18-12-2021 11:26 - edited 18-12-2021 11:29
18-12-2021 11:26 - edited 18-12-2021 11:29
Hi @Charlie99
Are you a new customer to O2?
Guide: Migration & porting into O2
Or if you were already with O2 you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Veritas Numquam Perit