Solved: Re: Ordering a smaller sim card for iphone upgrade

Anonymous · ‎29-08-2017

Hi

I've just upgraded from an iphone 4s to a iphone 5SE but when I went to swap the sim card it was a different size! I'm sur there is a simple way to get a new sim and then transfer the details across but I can't seem to find it on the website (no store nearby).

I'd ask the online chat for help but it doesn;t appear to be working today.

Any help would be appreciated.

Thanks

MI5 · ‎29-08-2017

Call customers services and ask them to send you a new sim card then follow the process here http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-08-2017

Call customers services and ask them to send you a new sim card then follow the process here http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎29-08-2017

Contact details here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-08-2017

The new sim will be a triple sim so just carefully push out the tiny nano sim only

Anonymous · ‎29-08-2017

Ok, thanks for your help. I'll give them a ring now.

Amy

MI5 · ‎29-08-2017

Make sure you get the correct one for your account as contract and PAYG are different.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-08-2017

Good luck @Anonymous & welcome to the forum

jonsie · ‎29-08-2017

If you can pop into your local O2 store they will do it for you free of charge. Much quicker in the long run.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-08-2017

They don't have one nearby mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-08-2017

Ah, just spotted that. 😕

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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