cancel
Showing results for 
Search instead for 
Did you mean: 

Order confusion

Marc3
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I made an order for an Apple Watch device only and paid the deposit, shortly after received three emails with contract etc and a it’s now all go on our end, after hearing nothing after 24hrs I called customer service and was told I was accepted by o2 but was referred to the credit team. It has been over 48 hours and still no update. Does anyone know roughly how long this takes or have had the same problem, Thanks 

Message 1 of 3
88 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20145 Solutions
Registered:

@Marc3 

Anything upto a week usually.

 You should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
84 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20145 Solutions
Registered:

@Marc3 

Anything upto a week usually.

 You should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
85 Views

Marc3
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you for the replies, I called customer services today and the order was put through for online credit checks. All is now sorted and my item should be here tomorrow.

Message 3 of 3
54 Views