On hold with o2

[Anonymous]

Been on hold with o2 for over 35

minutes so far this morning, do I really want a up grade with such bad customer service 

[MI5]

That's up to you but it's far easier to upgrade in an O2 store.

[Cleoriff]

So many complaints about wait times. Just responded to the same issue on another thread with another poster ....

[MI5]

Yep, it's appalling really.

[Anonymous]

At least you get put on hold. They cut me off and tell me to go online to speak to one of their agents but that is also showing aas out of order for me

[Cleoriff]

@Toby are there problems with live chat? Over the weekend we have had many people saying they can't connect?

[Toby · Accepted solution]

Hi guys, sorry to hear that some of you are waiting longer!

We are experiencing a few issues with customer service access this morning which may explain why some are delayed in getting through to us. Rest assured, we're working as quickly as possible to resolve it for everyone.

To the regular guys, if you could relay this info to anyone who may benefit from it, I'd appreciate it

[Cleoriff]

---

@Toby wrote:

Hi guys,

We are experiencing a few issues with customer service access this morning which may explain why some are delayed in getting through to us. Rest assured, we're working as quickly as possible to resolve it for everyone.

To the regular guys, if you could relay this info to anyone who may benefit from it, I'd appreciate it

---

Thanks for the clarification @Toby

[Anonymous]

Do we know what the access issue is?

I've been trying to get through for 9 hours now. Twice I've managed to get into the queue and on hold but then at 1hr 2 min both time its cut me off with no warning. My phone bill is going to be crazy as I am having to use my landline

[MI5]

No we don't know but they are aware so will get it fixed asap.