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On hold with o2

Anonymous
Not applicable

Been on hold with o2 for over 35

minutes so far this morning, do I really want a up grade with such bad customer service 

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Toby
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Hi guys, sorry to hear that some of you are waiting longer!

We are experiencing a few issues with customer service access this morning which may explain why some are delayed in getting through to us. Rest assured, we're working as quickly as possible to resolve it for everyone.

To the regular guys, if you could relay this info to anyone who may benefit from it, I'd appreciate it slight_smile

 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

View solution in original post

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MI5
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That's up to you but it's far easier to upgrade in an O2 store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 11
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Cleoriff
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So many complaints about wait times. Just responded to the same issue on another thread with another poster ....

*The Game Is On*

Girl in a jacket
Message 3 of 11
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MI5
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Yep, it's appalling really.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 11
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Anonymous
Not applicable

At least you get put on hold. They cut me off and tell me to go online to speak to one of their agents but that is also showing aas out of order for me

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Cleoriff
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@Toby are there problems with live chat? Over the weekend we have had many people saying they can't connect?

*The Game Is On*

Girl in a jacket
Message 6 of 11
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Toby
  • 11576 Posts
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  • 213 Solutions
Registered:

Hi guys, sorry to hear that some of you are waiting longer!

We are experiencing a few issues with customer service access this morning which may explain why some are delayed in getting through to us. Rest assured, we're working as quickly as possible to resolve it for everyone.

To the regular guys, if you could relay this info to anyone who may benefit from it, I'd appreciate it slight_smile

 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

View solution in original post

Message 7 of 11
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Cleoriff
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@Toby wrote:

Hi guys,

We are experiencing a few issues with customer service access this morning which may explain why some are delayed in getting through to us. Rest assured, we're working as quickly as possible to resolve it for everyone.

To the regular guys, if you could relay this info to anyone who may benefit from it, I'd appreciate it slight_smile

 


Thanks for the clarification @Toby

*The Game Is On*

Girl in a jacket
Message 8 of 11
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Anonymous
Not applicable

Do we know what the access issue is?

 

I've been trying to get through for 9 hours now. Twice I've managed to get into the queue and on hold but then at 1hr 2 min both time its cut me off with no warning. My phone bill is going to be crazy as I am having to use my landline

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MI5
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No we don't know but they are aware so will get it fixed asap.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 11
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