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Level 3: Thinker
Posts: 172
Registered: ‎12-09-2012

O2 iphone 8 insurance

Caution and pay attention

Did you order a new iphone 8 or 8 plus
Did you select the £5 insurance to protect your phone

Well then your at risk if you accidentally drop your phone and smash you are NOT PROTECTED. You need to take the £10 or £12 insurance. It is not offered online.
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Posts: 105,896
Topics: 554
Solutions: 13,946
Registered: ‎04-04-2012

Re: O2 iphone 8 insurance

[ Edited ]

Clearly stated if you read what's covered.

ins.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 172
Registered: ‎12-09-2012

Re: O2 iphone 8 insurance

Correct but there are some people out there thought the £5 a month insurance was complete cover, the full insurance should be offered online
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Posts: 105,896
Topics: 554
Solutions: 13,946
Registered: ‎04-04-2012

Re: O2 iphone 8 insurance

Just proves that it pays to research what you're buying fully before buying then, I guess.
A full range of policies can be bought here https://www.o2.co.uk/shop/services/mobile-insurance
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 172
Registered: ‎12-09-2012

Re: O2 iphone 8 insurance

But somebody who doesn’t know takes the £5 thing as proper insurance. How hard is it to include the 3 different insurances free £5 and £10 to make sure customers insured
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Posts: 105,896
Topics: 554
Solutions: 13,946
Registered: ‎04-04-2012

Re: O2 iphone 8 insurance

I guess they think further cover isn't required as you get a free screen replacement anyway?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 172
Registered: ‎12-09-2012

Re: O2 iphone 8 insurance

But the £5 insurance doesn’t cover water damage and free screen replacement is limited to one claim over 24 months
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Posts: 105,896
Topics: 554
Solutions: 13,946
Registered: ‎04-04-2012

Re: O2 iphone 8 insurance

I suggest you take it up with customer service then mate. Nothing we can do here about it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 172
Registered: ‎12-09-2012

Re: O2 iphone 8 insurance

It hasn’t happened to me it’s to raise awareness to make sure no customer ends up in position
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Posts: 105,896
Topics: 554
Solutions: 13,946
Registered: ‎04-04-2012

Re: O2 iphone 8 insurance

That’s assuming that
A - they read this thread and
B - they don’t check the T&C’s.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)