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Anonymous
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O2 claim they haven't got 6s unlock tools?

I bought a O2 iPhone 6s from O2 on a monthly contract (upgrade) and they now claim that it cannot be unlocked, as they have not been given unlock tools by the Merchant (Apple)

 

Surely the guy on live chat was talking rubbish?

 

The T and Cs state that they will unlock iphones for free.

 

The phone is useless to me as I work overrseas quite a lot and need to use my work sim over there.

 

Phone was only bought a few days ago and never used, will they return it?

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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: O2 claim they haven't got 6s unlock tools?

You have 14 days to return it for a full refund. O2 don't normally unlock iPhones until six months after release or if they're paid for in full.

I DO NOT WORK FOR O2



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Posts: 101,989
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Registered: ‎04-04-2012

Re: O2 claim they haven't got 6s unlock tools?

6 months before the 6S will be unlocked.
Nothing to do with tools. It's company policy unless you pay up completely for the device.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 88,007
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Registered: ‎14-01-2013

Re: O2 claim they haven't got 6s unlock tools?

[ Edited ]

O2 will not unlock he iPhone 6S for 6 months after purchase...or unless you pay off the device in full.. If you wanted an unlocked iPhone the only way you would get one is from Apple itself. CPW sell unlocked but will lock to the first sim inserted

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Anonymous
Posts: 0

Re: O2 claim they haven't got 6s unlock tools?

Thanks for the clarification guys! @rockinroddersI hope this gives more clarity