I bought a O2 iPhone 6s from O2 on a monthly contract (upgrade) and they now claim that it cannot be unlocked, as they have not been given unlock tools by the Merchant (Apple)
Surely the guy on live chat was talking rubbish?
The T and Cs state that they will unlock iphones for free.
The phone is useless to me as I work overrseas quite a lot and need to use my work sim over there.
Phone was only bought a few days ago and never used, will they return it?
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