O2 can't unlock my iPhone 4S

[Anonymous]

I got a replacement iPhone 4S from the apple store when my O2 supplied iPhone 4S broke.

I've now upgraded to an iPhone 5s and requested that the 4s be unlocked to use on a different network via the online form but heard nothing after a couple of weeks.

I've just chatted online to an advisor who went through all the details and then said he couldn't help as that phone wasn't showing up on my account.

I checked on My O2 after I'd got the replacement phone and that IMEI number was listed under my phone... (Obviously, it now shows the new 5s' IMEI number)

Anyone experienced similar? Any ideas how to get this sorted out? I really want to unlock the phone so my father-in-law can use it...

PS I have tried a Vodafone sim so know it's definitely locked to O2.

Cheers,

Will.

[Anonymous]

Hi,

Get a Payg O2 sim card from an O2 shop > top it up with £20 and make a few chargeable calls to latch your account with the iPhones imei number, and re fill out the unlocking form.

£15 for unlocking fee.

£5 for chargeable calls.

Or ask someone else with that sized O2 sim card on payg or contract to put their sim in it, make a few chargeable calls, and they fill out the unlock form.

[Anonymous]

That's an option I guess, thanks..

Would be preferable to get it unlocked for free via the pay monthly account I've been using it on, but still, if that doesn't work, your suggestion makes sense.

The O2 chat advisor suggested going into an apple shop and asking them, but I don't think apple will unlock it for me will they?

[Anonymous]

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@Anonymous wrote:
That's an option I guess, thanks..

Would be preferable to get it unlocked for free via the pay monthly account I've been using it on, but still, if that doesn't work, your suggestion makes sense.

The O2 chat advisor suggested going into an apple shop and asking them, but I don't think apple will unlock it for me will they?

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You could get an adapter from an O2 shop and use that to make your nano sim into a micro sim, insert it into the iPhone 4s.

Make the calls again to latch it and fill out the unlocking form.

I assume you have been speaking to Live Chat !

Apple would not entertain unlocking any network locked iPhone im afraid.

[Anonymous · Accepted solution]

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@Anonymous wrote:
I got a replacement iPhone 4S from the apple store when my O2 supplied iPhone 4S broke.

I've now upgraded to an iPhone 5s and requested that the 4s be unlocked to use on a different network via the online form but heard nothing after a couple of weeks.

I've just chatted online to an advisor who went through all the details and then said he couldn't help as that phone wasn't showing up on my account.

I checked on My O2 after I'd got the replacement phone and that IMEI number was listed under my phone... (Obviously, it now shows the new 5s' IMEI number)

Anyone experienced similar? Any ideas how to get this sorted out? I really want to unlock the phone so my father-in-law can use it...

PS I have tried a Vodafone sim so know it's definitely locked to O2.

Cheers,

Will.

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I have hit this issue in the past.

What I had to do was get the carrier to contact Apple who can validate the handset swap and thus change of IMEI.

You shouldn't have to pay for the unlock, as it should be free as you say.

Tricky part is getting hold of someone who is sensible enough to understand what has happened and then unlock it for you.

That rules out online chat - don't bother.

Best thing I can suggest is firstly try O2 customer support on the phone, explain to them what has happened, it is very simple and they have surely come across it before.

If you don't get anywhere with this, try one of the O2 staff members on here - see if they can help (Toby for example).

Good luck!

[Anonymous]

Great, thanks for all the replies!

It was live chat I spoke to. Will speak to customer services first and see if I can get hold of someone who can help, then if not, the nano sim adapter sounds like it could be worth a shot.

Cheers again.

[Anonymous]

You're very welcome.

Hope one way or another you get sorted.