O2 Suddenly Blacklisted my IMEI

[FBub]

I have original proof of purchase and the phone is nothing related to O2, I have been using this for 6 months with SIM free plan with a year contract in O2,

Suddenly on Monday SIM 1 Not allowed error came, I thought it's some mast problem but did not get resolved,

Went to O2 store and they gave replacement SIM which did not work as well,

After that spend few pounds to check if the IMEI is black listed after lot of googling and there it was O2 black listed my phone ( What the hell )

Called them and they said they will fill up a form and get it unbarred but no progress.

I applied for a ESim but that is driving me crazy, still the SIM is not activated ( Is Sat and Sun day off for activation )

Almost a week with our a phone. I really want to end this contract.

[madasaf1sh]

@FBub 

There is no o2 support on this customer to customer community..  

So as you have been advised the only option is to persevere with o2...  

[MI5]

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@FBub wrote:

Seems it's hopeless with O2 anyone here can help at all on this ?

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If they can't unbar it, ask them for a replacement phone @FBub 

You can also make a complaint as a last resort, although this will take some tome to get a response (up to 8 weeks) and will also cut off support from any other channels whilst the complaint is open.

https://www.o2.co.uk/how-to-complain

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

[Dave-O2]

Hey @FBub 

Was this able to be resolved?

If not, please drop me a PM with your details and i'll take a closer look.

[TSC]

I have this exact same issue! Brand new phone bought online from O2 worked a week and now blacklisted!

o2 won’t/can’t help

[Oxonian]

@TSC 

if you are asking that @Dave-O2 looks at this for you, you need to tag him thus. 👍

[Dave-O2]

Thanks for the tag @Oxonian 

@TSC Can you please drop me a PM with your order number and i'll take a closer look 👍

[Pipstop78]

Have you tried messaging them through Facebook messenger