O2 Customer Service

[Franco999]

I have two phones.  One was stoled and recovered without the SIM.  O2 chat was excellent at blocking the phone, unblocking it and telling me that the new SIM was free.  I said on two occasions that I would collect the new SIM from the Stamford shop, to avoid waiting for the post.  I was told that there would be notes on the file to make getting the new SIM easy.

No one said that I would need photo ID.  The staff in the Stamford follow the 'computer says no' school of customer service, so even with my other phone and knowledge of what had happened, they would not look at my account.  I was told to contact customer services.  A 25 mile wasted journey and I will have to wait for the post to deliver the new SIM.  I have had much better service from the O2 shop in Leicester, but that is twice the distance.

[MI5]

Photo ID is the rule I'm afraid and a good one too.
I agree you should have been told about it first though.....

[jonsie]

It makes perfect sense in fairness.

[Anonymous]

You'll also need to call customer services when you have the SIM.to remove the account bar

[Cleoriff]

I understand your frustration but in fairness...you did have your phone/sim stolen. Without proof of ID you could have been anyone?

Having said that.... I would have been kicking myself at the complete waste of time

[jonsie]

In a perfect world it should have been pointed out to you prior to your wasted trip.

[Bambino]

Live Chat at its very best again.