Not receiving calls or texts

[Anonymous]

Sorry if this is a problem that has been dealt with on the forum but I can't it if it has.

Quite simply I have an iPhone 4s and periodically it won't ring when I'm called and I just get a voicemail and texts don't come through for hours sometimes days. I can make calls ok most of the time like any other phone. It's just driving me a bit mad.

The other odd thing is that sometimes it will tell me I have had a missed call but doesn't ring. I have noticed that sometimes if I look at my phone by pressing the main button, to see if I have missed a call it is clear for a split second then will suddly vibrate once and show missed call, then I immediately check if it was just a dropped call, but the missed call says it was made 20 mins ago.

It's really starting to hinder my life as I need to be contactable at all times and I can't guarantee that if someone tries to contact me I'll get it! For example I have a family member in care who may need my immediate attention and if I don't get the call or the text when it is meant to come through it could have severe reprocussions. O2, please pull your thumb out.

[MI5]

Have you had the phone checked for faults? Why do you assume it's an O2 issue?

[Anonymous]

Thanks for response, I had a similar problem with my 3gs which is why I upgraded, you're right though I suppose I could have had two faulty handsets. How do I get it checked? back to O2 or Apple?

[MI5 · Accepted solution]

I'd book an appointment with the Genius bar at an apple store. If they decree the phone as faulty you will walk out with a new one (if under warranty). If not faulty, I'd approach O2 for a SIM change....

[Anonymous]

will do, thank you

[adamtemp64]

a very old thread but this has been happening for a long time http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Calls-straight-to-voicemail/td-p/33299

Try turning cell/mobile data off for a bit and see if it helps

Are you in a 2g or 3g area when it happens?

[Anonymous]

disable 3G and see if that helps with the signal issue

[Anonymous]

You have more than likley enabled call block. Enter ##002# into the diler and hit call, this should correct the problem.

[MI5]

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@Anonymous wrote:

You have more than likley enabled call block. Enter ##002# into the diler and hit call, this should correct the problem.

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##002# is the command to cancel all call diverts, nothing to do with blocking calls and doesn't apply to text messages.

[perksie]

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@Anonymous wrote:

You have more than likley enabled call block. Enter ##002# into the diler and hit call, this should correct the problem.

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This thread is over a year old and is solved.

Your suggestion just turns off call diverts.