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Level 1: Joiner
Posts: 4
Registered: ‎26-01-2021

Not getting text messages

Hi,

 

I have just bought an iphone xr (but beginning to wish that I hadn't).

 

I am getting text messages from people that I know, but other texts are not coming through.  I know that companies etc are sending the texts, but they don't come up on my phone.

 

Any ideas how to sort it?

Posts: 84,512
Topics: 580
Solutions: 4,309
Registered: ‎04-01-2009

Re: Not getting text messages

Level 50: Versatile
Posts: 7,011
Registered: ‎26-03-2014

Re: Not getting text messages

Have you changed anything on your contract/taken out a new one?
We know that having a £0 spend cap will stop some texts coming through from short codes (like some companies use).
Alternatively you can check if you have blocked any numbers in the messaging app.
Link to help with spend caps:
https://community.o2.co.uk/t5/How-to-Guides/Spend-Caps-on-O2/ba-p/1243913
Link to help with messaging issues:
https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/ba-p/1179723

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 4
Registered: ‎26-01-2021

Re: Not getting text messages

Hi,

 

thanks for your help.  I just tried that, but my phone number in that bit is right.

Level 1: Joiner
Posts: 4
Registered: ‎26-01-2021

Re: Not getting text messages

 

Please does anyone else have any ideas on how I can fix this?

 

If I can't get texts the phone is no good to me.  I suppose that I will have to send it back.

 

Thank you to the people above who have tried to help me though.

Posts: 116,730
Topics: 574
Solutions: 16,209
Registered: ‎04-04-2012

Re: Not getting text messages

@jacks123 

You need to contact O2 to check your account.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎26-01-2021

Re: Not getting text messages

 

Thank you MI5.  I will call them in the morning.

Posts: 116,730
Topics: 574
Solutions: 16,209
Registered: ‎04-04-2012

Re: Not getting text messages

You're welcome and good luck Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 50: Versatile
Posts: 7,011
Registered: ‎26-03-2014

Re: Not getting text messages

Check if the companies you are missing messages from are using short codes (6 digit numbers).
Sometimes those get blocked if you have a spend cap on your account, and it is set to £0.
If you have, then change it by calling customer services or using Live Chat.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here