Not being able to use 3 credit cards issued in new zealand

[Anonymous]

I am slowly going mad.

I have tried ro use 3 x CC's to pay 20 pounds. I tried this in London to no avail and now if Corfu I have tried again with no luck at all about 20 times.

One card is what I paid with and the other 2 CC's I use all the time in London

Rwo cards are actually in credit and one is not over its limit.

What do I do now ???? As each time when dialing 4444, about 50 times now it says sorry your bank has declined payment.

Probably best I start again with some one else in Corfu.

I have to say your contact system is not what I call user friendly at all, in fact damn hard work to make any progress at all. YOU ARE LIKE ALL THESE ORGAINSIATIONS YOU SIMPLY DO NOT WISH PEOPLE TO RING OR EMAIL WITH THEIR PTROBLEMS !!!!!!

THNAK YOU

A W NORBERT-MUNNS

PH NUMBER: [Removed]

[MI5 · Accepted solution]

Contact numbers here http://www.o2.co.uk/contactus but you can’t use a non uk card on o2 website directly.
If you want to top up with a foreign card you need to use this site
https://www.mobiletopup.co.uk/

[Cleoriff]

You can use cards to top up when abroad as long as they are registered with O2 whilst you were in the UK

When I was payg and wanted to top up abroad I never had any issues using any of the three cards I had registered. This was done via the automated top up line 4444

[MI5]

But not cards issued in New Zealand.

[Cleoriff]

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@MI5 wrote:
But not cards issued in New Zealand.

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Oh no...they wouldn't have been accepted anyway...

[MI5]

For sure

[Anonymous]

I am  now more confused than ever.

02 certainly does make it easy to do simple tasks.

All I want is 20 pounds onto my account so I can use the phone in Europe, all so so simple ??

Tony

[Cleoriff]

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@Anonymous wrote:

I am  now more confused than ever.

02 certainly does make it easy to do simple tasks.

All I want is 20 pounds onto my account so I can use the phone in Europe, all so so simple ??

Tony

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Then use the link above given by @MI5 Tony. It allows you to top up via Paypal https://www.mobiletopup.co.uk/ Other than that, if you have a friend in the UK who can buy you a voucher then they can give you the code which you can use

[MI5]

Or when in uk, buy a voucher from a shop or supermarket.

[Anonymous]

I am a 100% DIS-SATISFIED 02 MEMBER.

I BOUGHT A 20 POUND SIM CARD ABOUT 2 WEEKS AGO IN THE KINGS ROAD SHOP AND SAID I WAS HEADING TO CORFU AND OTHER COUNTRIES AND I ASKED ABOUT PREPARING TO PAY FOR SUCH A SERVICE.

I WAS TOLD VERY CLEARLY THAT YOU RING 4444 AND GIVE YOUR CC DETAILS AND ALL WILL OVER TAKE FROM THERE.

I TRIED IN LONDON ABOUT 25 TIMES WITH 3 X NEW ZRALAND CC CARDS AND SAME IN CORFU AND ON ALL OCCASSIONS I WAS TOLD THAT MY CARD HAD BEEN DECLINED BY MY BANK OF NEW ZEALAND + KIWI BANK + QCARD, ALL BEING BLACK PLATINUM CARDS AND TWO ARE ACTUALLY IN  CREDIT.

I CANNOT GET ONTO A REAL PERSON TO ADDRESS MY PROBLEM SO I AM NOW LEFT TO THROWING THE SIM CARD INTO THE AEGEAN SEA AND SAYING GOODBYE FOR EVER. 02'S LOSS AND I SIMPLY DO NOT CARE ANY LONGER ????????????

ALL SIMPLY A SHOCKER FROM THEIR PERSON TO PERSON SERVICE.THEY SIMPLY DO NOT CARE !!!!!!!!!!!!!!!!!

WHY WHY ARE YOU SUCH DIFFICULT PEOPLE TO CONTACT. I WISH I COULD USE BETTER LANGUAGE ABOUT WHAT I THINKL OF YOU ALL !!!!!!!!!!!

YOU HAVE 24 HOURS TO CALL ME..

TONY N-M