This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Not abe to make calls

Go to solution
Teresa12
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-04-2022 10:43

on ‎11-04-2022 10:43

New phone no 5g so unable to make or receive calls

Message 1 of 5
756 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151679 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎11-04-2022 11:19

on ‎11-04-2022 11:19

@Teresa12 

If you upgraded, use your old SIM or do a SIM swap to activate the new one. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
743 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 151679 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎11-04-2022 11:19

on ‎11-04-2022 11:19

@Teresa12 

If you upgraded, use your old SIM or do a SIM swap to activate the new one. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
744 Views
0 Kudos

Go to solution
Teresa12
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-04-2022 12:41

on ‎11-04-2022 12:41

Thanks so much, all working now although not showing 5g

Message 3 of 5
729 Views

Go to solution
Cleoriff
Level 94: Supreme
In response to Teresa12
  • 127448 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

on ‎11-04-2022 12:43

on ‎11-04-2022 12:43

@Teresa12 

Don't worry about 5G currently. People have been having issues with it over last few days.

4G will do exactly what you want. It works well for me.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 5
728 Views

Go to solution
MI5
Level 94: Supreme
In response to Teresa12
  • 151679 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎11-04-2022 15:19

on ‎11-04-2022 15:19

You're welcome @Teresa12  

You need to be in a strong 5g area to get 5g which is limited currently. There are also some issues with 5g so don't worry about it for now. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
720 Views
Top