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Not abe to make calls

Teresa12
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New phone no 5g so unable to make or receive calls

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MI5
Level 94: Supreme
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@Teresa12 

If you upgraded, use your old SIM or do a SIM swap to activate the new one. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@Teresa12 

If you upgraded, use your old SIM or do a SIM swap to activate the new one. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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Teresa12
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Thanks so much, all working now although not showing 5g

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Cleoriff
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@Teresa12 

Don't worry about 5G currently. People have been having issues with it over last few days.

4G will do exactly what you want. It works well for me.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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You're welcome @Teresa12  

You need to be in a strong 5g area to get 5g which is limited currently. There are also some issues with 5g so don't worry about it for now. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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