No signal

Sue1989 · ‎28-10-2023

Just got my new phone and I have no signal

MI5 · ‎28-10-2023

@Sue1989

If you have upgraded, use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎28-10-2023

SIM Swap from MyO2 app works a treat, @Sue1989 -

Links to O2 Social Media Team here

MI5 · ‎28-10-2023

All different ways in the guide @Sue1989

You can even go in store with photo ID and they will do it for you if you prefer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎28-10-2023

MyO2 app has moved Swap your SIM from Manage Device, as in the Guide posted above, to Support, bottom right of the app screen, and it is probably in a different place again depending on which of the 2 billing systems you are on, @MI5.

Links to O2 Social Media Team here

MI5 · ‎28-10-2023

Still under device for me on web version.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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