This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No signal

Sue1989
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎28-10-2023 10:37

on ‎28-10-2023 10:37

Just got my new phone and I have no signal 

Message 1 of 6
1,306 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 153627 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

on ‎28-10-2023 11:08

on ‎28-10-2023 11:08

@Sue1989 

If you have upgraded, use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,297 Views
0 Kudos

pgn
Level 78: King of Kings
In response to MI5
  • 42427 Posts
  • 251 Topics
  • 1869 Solutions
Registered:

on ‎28-10-2023 11:15

on ‎28-10-2023 11:15

SIM Swap from MyO2 app works a treat, @Sue1989 -

1000008606.png

 

20919.png

 

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


Message 3 of 6
1,293 Views
0 Kudos

MI5
Level 94: Supreme
  • 153627 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

on ‎28-10-2023 11:20

on ‎28-10-2023 11:20

All different ways in the guide @Sue1989 

You can even go in store with photo ID and they will do it for you if you prefer. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
1,291 Views
0 Kudos

pgn
Level 78: King of Kings
In response to MI5
  • 42427 Posts
  • 251 Topics
  • 1869 Solutions
Registered:

on ‎28-10-2023 11:42

on ‎28-10-2023 11:42

MyO2 app has moved Swap your SIM from Manage Device, as in the Guide posted above, to Support, bottom right of the app screen, and it is probably in a different place again depending on which of the 2 billing systems you are on, @MI5.

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


Message 5 of 6
1,287 Views
0 Kudos

MI5
Level 94: Supreme
  • 153627 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

on ‎28-10-2023 11:49

on ‎28-10-2023 11:49

Still under device for me on web version.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
1,285 Views
0 Kudos
Top Kudoed Authors
View All
Top